Accounts, shared enquiries and exclusive leads
Free customer accounts
Customers create a free account and verify their email before posting work to matching businesses within 20 miles. A separate direct-business enquiry option sends the enquiry only to the chosen business. Browsing a listing does not send an enquiry.
Business ownership
Registration is free. Before responding, businesses must verify their account email and confirm ownership of the relevant listing. Ownership confirmation is not vetting, validation, recommendation or endorsement.
Shared enquiries — £9.99 per month
The total recurring subscription charge is £9.99 per month. There are no extra shared-lead fees, setup fees or commission. Registration and claiming do not begin a subscription. For shared jobs, only the first five successful eligible quote submissions unlock customer contact details. Subscription payment does not reserve a quote place. Monthly renewal can be cancelled through the subscription page; shared access continues for the paid period and locks if the subscription ends.
Optional exclusive lead — £29.99 once
For eligible new jobs, the first eligible responding business may choose a one-off exclusive purchase for £29.99 before any shared quote is submitted. No monthly subscription is required for that lead. This is a separate optional purchase; it does not change the £9.99 shared subscription price.
The lead is temporarily reserved during checkout. A click, subscription payment, pending payment or browser success page does not grant access. Customer contact details unlock only after the server confirms successful payment of the correct amount and allocates the exclusive purchase. Other businesses are then prevented from accessing or quoting for that lead through Local Trades Online.
Exclusive means exclusive access through this platform. It does not prevent the customer seeking quotes elsewhere, guarantee that the customer will respond or award work, or oblige them to hire the buyer. Older jobs posted without the exclusive-access explanation are excluded. Expired, closed or already shared jobs cannot be newly purchased exclusively.
Cancellation, failed payments and problems
A pending checkout can be cancelled from the purchase page; the lead is released only after the payment provider confirms expiry or cancellation. If payment succeeds after the job has become unavailable, the purchase is held for reconciliation or refund review and customer information is not released to another buyer. A full refund revokes further exclusive access. A lead whose contact details have been released is not resold as a fresh exclusive lead.
For an incorrect charge, unavailable lead or other payment issue, contact support@localtrades.online with the purchase reference. Nothing here limits any rights that apply to your purchase.
Your choice and responsibility
Enquiries, quote places, responses and work are not guaranteed. Customers must conduct their own due diligence, check business identity, relevant insurance, experience and references, and agree the work and price in writing. These details supplement our general terms and enquiry privacy information.